Frequently Asked Questions
Everything you need to know about our collections and services.
Where does Ludovic de Saint Sernin ship from?
All orders are processed and shipped directly from our warehouse in Paris, France.
What is your return policy for international orders?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs and duties are the responsibility of the customer.
How can I ensure I choose the correct size?
Our pieces often feature adjustable elements like signature eyelet lacing. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your collections limited edition?
Yes, to maintain exclusivity and minimize waste, many of our runway pieces and seasonal collections are produced in limited quantities and may not be restocked once sold out.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.